Global Social Customer Relationship Management (CRM) Market: Key Highlights
Global Social Customer Relationship Management (CRM) Market: Key Market Dynamics
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Global Social Customer Relationship Management (CRM) Market: Regional Overview
In the region, China has launched national blockchain network in 100 cities. As well as the China government group, technology companies and banks is accepted to launch the blockchain technologies for the productivity and growth of the organization. The region is on the initial phase for the adoption of Information and Communications Technology (ICT), which will lead to improve the government services and financial management sectors. According to Government of Japan, the section 5.0 Japan aims to incorporating and innovation with the adoption of various technologies such as IoT, robot, big data, and artificial intelligence (AI).
Hence, the growing adoption in technological advancement for various sector will improve the economic growth in the region.
The European Network and Information Systems (NIS) Security has reduce the baselines to enhance the security and infrastructures in the region. According to the European Parliament, the European Commission has projected the cost for the technological adoption such as 5G coverage in the urban area by 2025 will be around USD 569 Billion. As per the European Commission, in 2017 the European Council has concluded is key emerging trend for the growth and development of the region.
Hence, these innovation and investment by the government in the region may fuel the growth of the market in the forecast period.
Global Social Customer Relationship Management (CRM) Market: Key Players Overview
Khoros, LLC provides is an Austin, Texas based provider of community, social media marketing and software. It helps the enterprise to give better customer services with the digital platform. Also, the company support digital and social customer services with smart workflow and high quality performance. In 2019, the Spredfast and Lithium combined its platform and named as Khoros, LLC, where the Khoros, LLC serves more than 2000 brand worldwide such as Pizza Hut, HomeAway and Sprint.
Systems, Applications, and Products (SAP) is a multinational company which makes enterprise software for the business operation and customer services. The SAP CRM application have integrated on-premises by SAP SE for business purpose, it can help the organization to connect with the customers. Also it support all the business areas such as marketing, sales and service for the customer relationship. In 2020, the company has announced office depot Europe B.V. has extended its collaboration with SAP with the multiple SAP customer experience solution.
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