Global Chatbot Market: Key Highlights
Global Chatbot Market: Key Market Dynamics
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Global Chatbot Market: Regional Overview
The North America regional is had projected that the tremendous growth with the rising deployment of chatbots in various business vertical. Whereas, the increasing in the region is majorly driven from countries such as the US and Canada. Also, the region is projected to be the leading region in terms of adopting and developing conversational of artificial intelligence technology. Furthermore, the rising investment in the technologies such as machine learning and artificial intelligence, as well as present of various AI vendors also lead to grow the market in the projected period.
The Asia-Pacific is projected of play a leading role for the growth and developments of the market in the forecast period. Whereas, the Asia-Pacific region, has various startups investing in chatbot and machine learning technology is also a major factor for the market growth. As well as, the large population and increasing adoption of the smartphone demand in the region is creating a major opportunities for the chatbots market.
Hence, the rapid growing information and communications technology platform in the countries such as China and India, lead to fuel the growth of the market in the forecast period.
Global Chatbot Market: Key Players Overview
International Business Machines (IBM) Corporation is an American multinational technology company, which provides hardware, software, cloud-based services and cognitive computing. In 2019, the company had formed a partnership with the Ingenico Group to create a payment-enabled chatbot with the intent to deliver personalized experiences to its users. As the bot can helps to respond quickly and effectively as per the user requirement in a wide range of different languages.
Google, LLC is an American multinational technology company, which is specializes in Internet-related services and products. As it include a search engine, cloud computing, software, online advertising technologies as well as hardware. Whereas, the company offers Contact Center AI for 24/7 self-service support on COVID-19 questions through chatbot or over the phone. Moreover, in 2019 Google formed a partnership with Salesforce to enhance the smart customer experience. With integrating these solutions the companies’ focus on developing a solution, by it is a chatbot or an agent, to boost the customer service experience.
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